Terms & Conditions
Prices are quoted duty paid inc VAT in £ per bottle and case (size as indicated) and in bond (as displayed). The duty paid prices are inclusive of duty and VAT at the prevailing rate. Genesis Wines reserves the right to change prices at anytime and will endeavour to give fair notice of any such changes.
En primeur prices are quoted in bond (exclusive of duty and VAT).
2. Order and payment
Our minimum order is 12 bottles or 9 litres and all orders are subject to confirmation. Orders cannot be confirmed until payment is received in full; payment may be made by credit card as displayed on the web site. Wines remain the property of Genesis Wines Limited until paid for in full.
Delivery is free for orders over £350 (inc VAT.) Deliveries will be charged at £20 (inc VAT) for orders less than £350 (inc VAT), except for the following postal code areas: AB, BT, DD, DG, HS, IM, IV, KA27, KA28, KW, KY, PA, PH, PO 30 - 42, TD and ZE, where delivery will be charged at £84.00 inc VAT irrespective of the size of the order.
The signing of a delivery note by customers for receipt of wine will constitute the acceptance and receipt of that wine. Delivery is usually within 48 hours from confirmation of order and 72 hours in the North of England and Scotland. Next day delivery is normally available within the Greater London area. In the rest of England delivery is usually made within 48 hours from confirmation of order and 72 hours in the North of England and Scotland.
For en primeur orders you will be informed of their anticipated arrival at our bonded warehouse.
The signing of a delivery note by customers for receipt of wine will constitute the acceptance and receipt of that wine.
4. Damaged wines
You undertake to inspect goods on delivery and notify Genesis Wines Limited in writing within 7 days of receipt of any damaged wines or other defects.
5. Return of Goods; Cancellation and Refund Policy
Wine orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good and saleable condition. The cancellation must be received in writing and will be refunded within 30 days of being returned. A charge of £20 (inc VAT) for collections will be payable. The returned wines must be in a saleable condition. Please contact us on 020 7963 9060 or email firstname.lastname@example.org.
6. Force majeure
We shall not be liable for any failure to meet our obligations caused by events outside our control.
8. Contact us:
Should you have a complaint or query of any sort, please contact us by email email@example.com or telephone 020 7963 9060 1010 and we shall aim to reply within 24 (working) hours.